Not able to connect to your device?
1. Restart the speaker and try again
2. If your device requires a pincode, please enter 0000
Keeps cutting out when playing?
1. Ensure the speaker is within the operating range and there are no obstacles between the speaker and the device
Not able to play the music in Micro SD card?
1. Ensure the format of the Micro SD card is FAT32. It only supports FAT32 Micro SD card
2. Ensure the formats of the music files are APE, FLAC, WAV, WMA or MP3
No sound when playing?
1. Adjust the volume of the speaker
2. Adjust the volume of your device
3. Check if the speaker is paused
No sound in AUX-in mode?
1. Ensure the audio cable is connected
Not able to turn on?
1. Charge the speaker for about 3 hours
No response to any operation
1. Try to reset the speaker by pressing the reset button in the AUX-in jack