SkullSaints ("we," "us," or "our") is committed to providing you with high-quality products. This Limited Warranty outlines the terms and conditions under which we offer warranty coverage for SkullSaints branded mini PCs ("Product"). This Limited Warranty is applicable from the date of purchase, as indicated on your sales receipt, and is subject to the terms and conditions specified herein.

Warranty Period

What We Cover

During the warranty period, SkullSaints warrants that the Mini PC is free from defects in workmanship and materials under normal and proper use. If the Product fails to operate as intended during this period, SkullSaints, at its sole discretion, will provide hardware warranty service, which may include:

• Repair of defective components.
• Replacement of defective components.

Any components replaced under this Limited Warranty become the property of SkullSaints.

Exclusions from Warranty Coverage

This Limited Warranty does not cover the following:

• Damage caused by you or any non-authorized third party.
• Alteration, cancellation, or removal of the Mini PC's serial number, components, or accessories.
• Damage resulting from accidents, natural disasters, intentional or accidental misuse, abuse, neglect, improper maintenance, or use under abnormal conditions.
• Damage caused by improper installation or improper connection to peripheral devices.
• Damage resulting from external electrical faults or accidents (e.g., using an unauthorized adapter).
• Damage from use outside the operation or storage parameters or environment detailed in the User’s Manual.
• Damage resulting from the use of parts not manufactured or sold by SkullSaints.
• Damage to or loss of any program, data, or removable storage media, or costs associated with data recovery.
• Damage from third-party software or viruses.
• Software loss or data loss that may occur during repair or replacement.
• Any (free) accessories delivered with the Mini PC, such as a mouse or keyboard.
• In case of software defects, SkullSaints will repair or replace the software at its discretion.
• Products not purchased from an authorized SkullSaints Dealer/Reseller.
• Avoid doing a clean Windows reinstallation, as it can remove the digital license; instead, always use the full “Reset this PC” option to preserve the system partitions and keep Windows activated.

How to Get Service: Our Process

Here is the typical timeline and process for a warranty service request. The link to the warranty form is: https://www.electroniksindia.com/pages/skullsaints-mini-pc-warranty-policy

1. Warranty Form Submission

   Once you fill out the warranty form, processing time to create a replacement request is 12–24 hours.

2. Pickup & Delivery to Service Centre

   After pickup, courier transit time to our service centre is typically 3–7 working days.

3. Servicing Time

   Upon receipt at our service centre, servicing takes 1–3 working days.

4. Return Shipment to Buyer

   Once serviced and shipped, shipment will take 3–7 working days to arrive.

Important Customer Responsibilities

This Limited Warranty is subject to change without notice, and the most current version will be applicable at the time of product purchase. SkullSaints reserves the right to update and modify the terms and conditions of this Limited Warranty as necessary.